Privacy Policy

Effective date: June 19, 2025

1. Introduction

Welcome to TW Trade Hub (“we”, “us” or “our”). We operate https://twtradehub.co.uk (the “Site”), which matches residents of the TW postcode area with local tradespeople (plumbers, electricians, builders, etc.). This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Site. By using our Site, you agree to the practices described here.

2. Information We Collect

2.1 Personal Data

When you submit your postcode, click “Reveal number,” or fill out our contact forms, we may collect personal data such as:

  • Name (if you provide it)
  • Email address (if you provide it)
  • Phone number (if you provide it)

2.2 Usage Data

We automatically collect information about how you interact with our Site, including:

  • IP address and approximate location (city/postcode)
  • Browser type and device information
  • Pages visited, referral URLs, timestamps
  • Events such as our phone_reveal click

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality (necessary cookies)
  • Measure site performance (Google Analytics cookies)
  • Remember your cookie consent choices (Complianz cookies)

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services (matching you with local tradespeople)
  • Send confirmations or follow-ups if you request contact
  • Analyze site usage and optimize performance (e.g. phone reveals)
  • Comply with legal obligations and protect our rights

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Service providers (e.g. Google Analytics, hosting)
  • Tradespeople you choose to contact when you click “Reveal number”
  • Legal authorities if required by law or to enforce our rights

5. Third-Party Services

We embed or integrate these third-party tools; please review their policies too:

6. Google Analytics & Tag Manager

We use GA4 to collect usage data and track the phone_reveal event. We have disabled IP-address sharing and enabled Google’s Data Processing Amendment. To opt-out of Google Analytics collection, install the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described here or to comply with legal obligations. Usage data in GA4 is retained for up to 26 months.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Restrict or object to our processing
  • Receive your data in a portable format

To exercise any of these rights, contact us at [email protected].

9. Security

We implement reasonable technical and organizational measures (e.g. encryption, secure servers, restricted access) to protect your data. However, no method is 100% secure.

10. Children’s Privacy

Our Site is intended for users aged 18 and over. We do not knowingly collect personal data from minors under 16. If you believe we have collected data from a child, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Site after changes constitutes acceptance.

12. Contact Us

If you have questions or concerns, please contact:

TW Trade Hub
Email: [email protected]